Complaints Procedure.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Any complaints should be made in writing as soon as possible after the relative event, ideally within a few days. Complaints should be sent to:

We will send an acknowledgement of receipt within two working days, and aim to have looked into the matter within fourteen working days. A formal reply may then be sent in writing, or an invitation to meet with the person(s) concerned to attempt to resolve the issue may be requested.

When the investigations are complete your complaint will be determined and a final response will be sent. The final response will include details of the complaint and also the right of the complainant to escalate the matter further where they are dissatisfied with the response.